Guest Services

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Located in the Welcome Center (look for the Green Awning), Guest Services acts as the resort concierge.  The Guest Services staff is equipped to assist with questions, concerns, Learning Center lesson sales, Camping reservations, Lakes region recommendations, and more.  Stop in to say hi, tell us about your day, or recommend your favorite trail of the day.

Hours of Operation – 8AM – Close (Hours subject to change)

Protect yourself from Ski and Snowboard Theft

Theft is an unfortunate fact of life and the Snowsports industry is not immune.  Here are some tips to keep your gear safe and aid in recovery if you do fall victim to the individuals intent on making a profit by stealing from others.

  • Use our FREE Ski/Board Check
    Take advantage of our courtesy (free) ski and snowboard check  to keep your equipment safe while you’re not on the mountain. Located in the Yurt (that funny looking round tent structure) between the Guest Services Lodge and the Stockade Lodge.202Snowboard_Check_Web.jpg
  • Purchase a small retractable lock and lock your gear to one of the ski racks around the base area.
  • Mark your gear - Use a permanent marker to put your name and/or some identifiable mark on it.  This should be done in a spot that is not immediately obvious, under the binding is preferable. You can also mark your gear in an obvious spot which will help with immediate identification if the suspect is spotted shortly after the theft occurs.
  • Prepare for the worst...record the serial number of your equipment and keep it with your other important records. This will help with recovery and prosecution as law enforcement will have proof that the equipment they recover does not belong to the person in possession.

FOR YOUR GEAR BAGS AND EXTRA STUFF

  • Use our FREE Basket Room, located in the lower level (Stone Cellar) of the Main Base Lodge. Our Basket Room Attendant will secure your belongings while you are out on the snow.
  • Use one of the many coin lockers located in the lower level of the Main Base Lodge.
  • If you do leave your gear unattended and unprotected do not leave anything of value such as phones, IPods, etc.